Diagram 01 · Platform Overview

Pace — AI Agent Platform

How Pace learns your SOPs, builds a Modular KB, runs reliably from it, and continuously improves it  ·  Click any zone to explore

C4 · System Context + Container
Pace learns your SOPs, runs them reliably, and gets better with every correction — without manual retraining
👤 Users
Employees · Managers · Ops teams
Knowledge input channels
DocumentsPDF · Word · Excel
VideoRecordings · Calls
AudioVoice · Calls
ChatConversational
Screen ShareLive walkthrough
any format accepted
reads records · queries data
writes results · updates systems
🏢 Enterprise Systems
CRM · ERP · Internal APIs · Databases
Integration protocols
REST APIHTTP · Webhooks
BrowserWeb automation
MCPModel Context Protocol
unified connector
1. delegates tasks · reviews outputs · corrects · approves via HITL
Pace · AI Agent Platform
[Software System · Deployed on EKS]
Dashboard + BFF
Unified UI shell · Backend-for-frontend · Session auth · Role-based access
React SPA GraphQL BFF OAuth 2.0
2. Every request passes through governance before touching any agent
Governance Layer — always-on, cannot be bypassed
Guardrails & PII Filtration
Content filter · PII scrub · Jailbreak detection
PII
LLM Gateway
Multi-provider routing · Cost & rate controls
GW
E2E Encryption
TLS 1.3 in transit · AES-256 at rest · CMK
E2E
3a. New SOP submitted · KB build triggered
3b. Live task request · routed to runtime
3c. KB gap signals & HITL corrections aggregated
Pace Learns
KB + agent deployed
Pace Works
gaps + HITL surface
Pace Improves
01 · Build
Engineering Agent
Turns any SOP into a tested, deployable agent — automatically. No manual configuration.
Eng. Agent Eval Suite
6 execution primitives — assigned per step ↓
Code· Reasoning· RAG· Multi-Agent· Memory· Discovery
Produces: Modular KB v1.0 + Versioned Agent Config
deep dive →
4
→
KB + agent deployed
02 · Run
Runtime Engine
Runs tasks end-to-end, grounded in your KB. Recoverable from any failure.
Durable State
Isolated Sandbox · per-tenant execution
Produces: Task results + Execution trace + KB gap signals
deep dive →
5
→
signals + HITL corrections
03 · Improve
Feedback Loop
Every correction compounds — KB gets smarter without retraining.
↺ re-builds KB ↺ re-gates quality
Produces: Updated KB + Re-validated Agent
deep dive →
7. KB embeddings · logs PII-filtered ⑦ · stored in isolated tenant schema ⑧
Data Plane — shared infrastructure · strictly isolated per tenant
Log Filtration
PII masked before storage · Audit trail · Retention policy
LOG
Isolated Database
Per-tenant Postgres · KB metadata & config versions · Zero cross-tenant path
DB
Redis Cache
Session state · Checkpoint fast-reads · Agent coordination pub/sub
Object Store
KB embeddings · Run artifacts · Trace archives · CMK encrypted
LLM calls routed via Gateway ④ — governed, rate-limited, logged, never bypass guardrails
[External System] — LLM Providers
OpenAI
Anthropic
Azure OpenAI
Gemini
Self-hosted
Governance
Build
Run
Improve
Data Plane
①
① – ⑧ Technical Moats
📚 Modular KB — central artifact